FAQ's

Frequently Asked Questions

Got questions? We’ve got answers — no lag, no jargon.

🎮 General Questions

Q: What kind of products do you sell?
A: We offer a full range of gaming gear — from powerful custom and ready-to-ship PCs to top-tier accessories like monitors, keyboards, mice, headsets, and chairs. Everything is picked for gamers, by gamers.

Q: Are your products new and genuine?
A: 100%. Every product we sell is brand new, original, and sourced from trusted manufacturers and partners. No knockoffs. No used gear.

🔧 Orders & Shipping

Q: How long does shipping take?
A: Most orders are processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location. You’ll get a tracking number as soon as your order ships.

Q: Do you ship internationally?
A: Currently, we ship across [Your Country or Region]. Stay tuned — we’re working on expanding our reach!

Q: How do I track my order?
A: Once your order ships, you'll receive an email with a tracking link. You can also track it anytime from our Track My Order page.

💰 Payments & Refunds

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. Safe, secure, and fast.

Q: What’s your return policy?
A: Not satisfied? You can return most products within 14 days of delivery. Items must be in original condition and packaging. Check our Returns Policy page for full details.

Q: Do you offer refunds or exchanges?
A: Yes — if your product is damaged, defective, or not as expected, we’ll make it right. Contact us and we’ll sort it out ASAP.

🧠 Tech Support & Custom Builds

Q: Do you offer support after purchase?
A: Absolutely. Whether it’s setup help, troubleshooting, or questions about upgrades, we’re here to help. Reach out anytime via our Contact Us page.

Q: Can I customize my gaming PC?
A: Yes! We offer custom PC builds tailored to your needs and budget. Check out our Custom Builds section or get in touch — we’ll help you design your dream setup.

📬 Still Have Questions?

No worries — hit us up on our Contact Us page or shoot us an email. We're gamers too, and we're here to help.

DLA Gaming
Game on. We’ve got your back.